Hi there! This website www.sanatio.com.au is owned and operated by Lindsay Braid Carter ABN 48 137 270 762. If you have any questions or need further information, please contact:

Lindsay Braid Carter

02 9158 3850

lindsay@sanatio.com.au

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I, Lindsay Braid at Sanatio Naturopathy about making sure we both know where we stand.

When you visit this website, use my services, or purchase my programs you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional specific terms of service provided to you in relation to my products, services, training, courses. If there is any inconsistency between this document and those specific terms of service, this document is overruled to the extent of the inconsistency.

All products and services advertised on this website are offered in compliance with Australian Consumer Law and TGA requirements.

Website Content – Disclaimer

On this website you will find content, guides, hints, tips and educational pieces regarding health.  This information is provided solely for reading and expanding your understanding of health and wellness.

MY RIGHTS & RESPONSIBILITIES

• I take lots of care to provide valuable information, but I cannot be responsible for the use that you make of that information.
• Please be aware that the generalized information I provide is not a substitute for specialist advice tailored to your individual circumstances. Please understand that generalized health information is never a substitute for medical advice to your personal situation.
• There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services or products.
• Any testimonials and promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.
• While I take all reasonable care to ensure that the information, I provide is accurate, relevant and up to date, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know!

VISITOR RESPONSIBILITIES

• I expect you to use common sense and take responsibility for your own health, safety and well-being.
• I expect you should make independent enquiries before deciding what information applies to your circumstances. I recommend that you seek medical advice before acting on the information I provide, to ensure you own safety.

DOWNLOADS

I take every care to ensure my content is safe, I am not responsible for viruses or any other damage which might occur as a result of downloading material from my site, so you need to make sure you maintain adequate internet security.

EXTERNAL LINKS

I am not responsible for the content of any external sites that may be linked to my website.

My Services and Products – Disclaimer

There are several ways you may choose to work with me that are available to purchase or book through my website. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly stated.

I offer:

MY SERVICES AND PRODUCTS

I offer online consultations and health programs. My intention is to help people improve their health and wellness with naturopathy.

MY QUALIFICATIONS

I hold a bachelor’s degree in health science from the Sothern School of Natural Therapies (2012)

YOUR RESPONSIBILITY

I keep my skills up to date with continuing professional development, researching the latest developments, papers and scientific reviews. I take all reasonable care and due diligence, committing to best practice policies, education and information within the health and wellness space to support my clients. For all clients and customers to ensure your safety, know all information provided here is general in nature, and any health concerns, changes – diet, lifestyle and supplementation, please seek the advice of your health care practitioner.

IMPORTANT INFORMATION

It is important to read all the information about working together, I also suggest booking a clarity call so you can clearly understand the working relationship, how I can help and what you need to be aware of.  As with anything there are risks involved, I ask you disclose your health information, medications, supplements and history to help me make a safe and effective treatment plan. As all people can react and respond differently to care, I ask you keep me updated if and when you notice any changes to your symptoms, new symptoms, pregnancy, or medication so I can adjust your plan accordingly. If you are unsure about something, if you feel unwell while working together, I ask you contact me immediately to discuss. I opt for a phone call vs email to ensure things are clearly explained, we are on the same page, and nothing can be misinterpreted or missed.

SUITABILITY

I work best with women or men experiencing acne. I work best with women experiencing hormonal issues, such as heavy period or PMS. I work best with people committed to making dietary and lifestyle changes to improve their overall healthy and those who can take accountability for their actions.

Intellectual Property

COPYRIGHT

The content of this website and in all my courses is protected by copyright, with all rights reserved.

You may not copy or reproduce any part of my content without my written consent.

Commercial exploitation of my content in any way that competes with my business is strictly prohibited.

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.

If you are a student participating in my training, course content may be printed or downloaded to a local hard disk for your personal and non-commercial use only. You must not provide extracts of any course content to anyone under any circumstances.

TRADEMARKS

I own the unregistered trademarks, logos, and service marks displayed on this website, including my courses and treatment plans. These trademarks whether registered or unregistered, may not be used in connection with any other product or service without a licence, or in any way that is likely to cause confusion in the marketplace, or in any manner that disparages me or my business.

Payment Terms

FORMS OF PAYMENT

I accept credit cards and PayPal.

SECURITY POLICY

Any credit card payments and details protected by encryption and do you have an SSL certificate.

PAYMENT TERMS

Payment is required in full on the day of the consultation.

Appointment Policies

APPOINTMENTS

All my appointments are via Cliniko an online platform that allows video calls. Prior to the appointment you will receive a link for our appointment. You can take the call on mobile, desktop or tablet. You do not need to download any apps or technology to use this service.

It is best to take the call some where private and quiet. Some where you can talk comfortably and freely without being disturbed.

Prior to the call you will receive and email with a questionnaire to fill out, details to email over any recent tests and if you are seeing me for acne or a skin concern instruction on how to send over photos.

CANCELLATIONS

Whilst it is understandable that things occur at the last minute, please ensure you provide at least 48 hours’ notice to reschedule or cancel your appointment, otherwise, you will be charged a $50 cancellation fee.

For a ‘no show’ appointment or cancelling within 24 hours of your appointment, the full consultation fee will be charged.

This policy is in place because we have allocated a specific time to spend with you and have spent time preparing for your session. There is frequently a waiting list for appointments. If you are unable to attend, sufficient notice allows another client the opportunity for an appointment.

For valid reasons, such as injury or illness, there will be no charge, however, this is at the discretion of the Practitioner.

If you need to reschedule your appointment, please call reception on (02) 9158 3850

Refund Policy & Consumer Guarantees

CHANGE OF MIND

I do not offer a refund for change of mind, so I encourage you to consider carefully whether this service is right for you before you make your booking.

MINOR PROBLEMS

For an electronic download – if you have difficulty opening the PDF please contact me and I will resend this to you

If our connection cuts out during a consultation, I can either call you via your mobile, or Facetime you, I can also offer a Zoom meeting link.

If I am unwell and unable to attend, I will reschedule your appointment.

INVITATION TO DISCUSS PROBLEM

I invite you to make contact with me if they believe there is a problem, so we can discuss your concerns and attempt to negotiate a solution.

If you feel that there is any problem with my services, please let me know within 7 days before the end of the session. I would rather know that you are unhappy so that I can address your concerns and try to find a mutually acceptable solution.

LIMITATION OF LIABILITY

I take my obligations under Australian Consumer Law seriously and am keen to hear if you have any problems. However, if there is a problem, my liability is strictly limited to:

• replacing the goods or providing the services again; or
• if I am unable to do so within a reasonable time, paying the cost of having the relevant goods or services supplied to you again.

CANCEL ONGOING SUPPLY

As a client you have the right to cancel a contract for services or ongoing supply of a product at any time and without needing to give a reason.

You can do this simply by telling me in writing.

If you cancel the contract, you are entitled to a refund but you may not be entitled to a full refund. The amount you are entitled to depends on whether some or all of the services or products paid for were unsatisfactory or not provided.

REPLACEMENT PRODUCTS

If you require a replacement for a faulty product, please contact me via email.

I will require the product returned at my expense.

If you require a replacement product, please contact me via email.

I will require the product returned at your expense. I will provide an estimate of those costs.

SPECIFIC TERMS OF SALE

Please see email with product details

Respectful Communication

COMMENTS POLICY

You can comment on my social media posts, however I reserve the right to delete any unacceptable comments because they are rude, offensive or for any other reason I deem inappropriate.

RESPONSIBLE ENGAGEMENT

For any memberships and group subscriptions. When you sign up you agree to respect the confidentiality of other participants in the group, and always treat others with kindness and empathy and the way in which you want to be treated.

Jurisdiction & Dispute Resolution

NEGOTIATION

If you have any concerns, issues or complaint arising out of your use of this website, my products or services, or these terms and conditions, we agree to communicate with the intention of making a genuine effort to seek a win/win solution, trying to resolve the dispute through negotiation and discussion. Please contact me via email to discuss

[MEDIATION]

If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking online dispute resolution or mediation by telephone if we are not both in NSW, Australia.

The mediator is to be appointed by agreement between us or, failing agreement within twenty-one (21) days of the first notification of the dispute, the person initiating the dispute will seek the appointment of a dispute resolution professional by the Resolution Institute: https://www.resolution.institute/resolving-disputes/get-a-professional.

The Resolution Institute Mediation Rules shall apply to the mediation, and we agree to share the costs of mediation equally between us.

We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

If we are unable to resolve a dispute by negotiation and discussion, you may access the complaints procedure offered by ANTA here: https://www.australiannaturaltherapistsassociation.com.au/

[NON-DISPARAGEMENT]

We both agree that we shall not publicly or privately disparage each other, or anyone connected with the other’s business, but rather shall act in good faith to refrain from any conduct or communication which might reasonably be expected to interfere with the business and/or personal interests of each other.

JURISDICTION

This agreement is subject to the governing law of NSW, Australia. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of NSW, and the Commonwealth of Australia, will have exclusive jurisdiction.